Course queries
Where is the training?
The training is here. It is loaded on a platform called Teachable.
How to use out coupons to log in after purchase
This video demonstrates how to use coupons to log in, I apologise for the lag on the video feed
I can’t see my courses
If you can’t find the courses you have purchased, usually this is because you haven’t activated the coupon that was sent to you at purchase (or given by your school) please check the welcome email you will have received.
You can find the courses you have access to on the top right hand side under ‘my products’ or search for a specific course/programme using the find a product bar.
The videos aren’t playing
This typically occurs because an old internet browser is being used (Internet Explorer is no longer supported). I recommend Chrome, Edge or Safari for the best experience.
I can’t find my certificate
If you are trying to locate your certificate it’s on the left hand side of the course. It will only appear once your progress bar is at 100%. You will be able to see it inside the individual courses on the left hand side where it says certificate. Please make sure you download your certificates before your access ends. Once your access to courses finishes, you will no longer be able to see your certificates.
Membership queries
What is included in GriffinOT membership?
The annual subscription gives access to all GriffinOT paid content, this includes occupational therapy supports for
- Sensory needs
- Handwriting
- Fine motor skills
- Gross motor skills
- Dyspraxia
- Monthly live Ask Kim sessions
When will my subscription renew?
If you have paid by credit card, your annual subscription will renew annually on the anniversary of purchase. You will receive a reminder email a month and a week before the renewal payment is taken. You can cancel your subscription by using the link in the renewal email or by replying to the renewal email and letting us know you don’t want to renew. Once your renewal payment is received you will receive a new coupon to extend your access.
If you choose to cancel your subscription, but renew at a later date, you will need to renew at the current pricing. This may be more than your original subscription amount.
What are the details of school subscriptions?
Subscription payment logistics
- The school subscription provides access to fifteen (15) staff members. More places can be purchased for £10 per person on the same invoice.
- For credit card payments, access coupons will be issued within 2 working days.
- When payment is requested via invoice, coupons will be issued to schools once a PO number is provided, or when payment is made.
- If your payment system doesn’t send an automatic email to advise of BACS, it helps if you email to let us know that you have made the payment. Otherwise we may not see the payment until we do our termly account reconcile.
- Please note, payment by cheque can take an additional month to process, and it is incredibly helpful if you email us to let us know when you have sent the cheque so we can follow this up.
- For invoices, the subscription purchase date is the date the access coupons are issued – depending on the individual school, MAT or LEA payment processes, this will either be when a PO is issued, or when payment is made.
School responsibility
- The primary contact person (usually the one who makes payment or requests the invoice) is responsible for issuing access coupons to relevant staff.
- If you need access to the content for a specific training day, please let us know when you request your invoice and leave adequate time to either generate a PO number or for payment to be made.
- Allocated staff can change at the end of each subscription period, but cannot be changed partway through the subscription year. For example, if a subscription is purchased on 5 April 2025, once you have allocated all staff places, allocated staff accounts cannot change until your renewal on 5 April 2026. On the subscription renewal date, you can allocate the places to the same or different staff for the next subscription period (i.e., April 2026-2027)
- Staff do not have to join immediately, but the coupons will only give 12 months’ access to the content from the subscription starting date. So, if your subscription was purchased on the 5th April 2025, all staff will lose access to content on the 4th of April 2026, regardless of when they activated their coupon.
Staff responsibility
- Each staff member must create their own account using the coupon solution.
- It is important that staff are logged in on their own account when completing training so that they can keep track of their individual progress and also receive their completion certificates.
- Staff can reset their password using the reset link if needed.
Refunds
I am so confident that the training will help you that provided you have completed less than 50% of the training, I offer a money back guarantee within the first 2 months of purchase. I know the training will increase your knowledge, skills and confidence when supporting children’s sensory and motor skills needs. If it doesn’t just send me an email to letting me know why it didn’t and I’ll refund your purchase.
Extensions
I am sorry but we are no longer able to offer extensions to your access. We recommend you mark GriffinOT as safe so that you receive the reminder emails to help you finish your training courses before your time period ends. You are also welcome to renew your membership to receive ongoing access to all of the GriffinOT content and Ask Kim sessions.
Queries about GriffinOT
Who is the team behind GriffinOT?
GriffinOT is run by registered occupational therapist Kim Griffin. Kim has a passion for teaching parents and teachers how they can help their children. At GriffinOT we aim to provide high quality affordable training options, you can read more about our pricing structure here. If you want to learn more about GriffinOT, you can visit our About Us page. You can also follow us on social media to stay up to date, the buttons are in the top left of the page.
What can I learn about with GriffinOT?
GriffinOT specialised in providing training and support to primary schools. Our training covers sensory processing and fine motor skills. We also have a fine motor skills programme and our handwriting programme Write Rules. The GriffinOT membership provides access to all of our content and includes monthly sessions with Kim where staff and parents can ask for support on specific topics.
What does the GriffinOT online training look like?
Our training is all pre-recorded. It’s broken into short 4-10 minute videos. You can watch it at your own pace and in your own time. There is a mix of notes, videos, quizzes and opportunities to ask questions to Kim. This video shows you what the training looks like. You can also join the community which gives you access to our free content and show you first hand how the training works.
Why should I learn with GriffinOT?
At GriffinOT our goal is to help you to not only know how you can help the individuals you’re supporting but to also know why you’re doing what you’re doing. our aim is to provide high quality and affordable occupational therapy supports to everyone.